PRIVACY POLICY

Last updated: 16 September 2026

This Privacy Policy describes how Bilston Cues ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from
https://www.bilstoncues.com (the "Site") or otherwise communicate with us.

1. What Personal Information We Collect

When you interact with our Site or place an order, we collect personal information necessary to manage your purchase and provide customer service:

  • Contact & Delivery Details: Your name, billing address, shipping address, email address, and phone number.

  • Order Details: Specific details of the products or custom cue options you order.

  • Payment Information: Confirmation of payment via direct bank transfer. We do not collect or store full debit or credit card details through our site.

  • Customer Support Data: Any details you provide when contacting us via email, phone, or messaging regarding orders or inquiries.

  • Device & Usage Data: Basic technical data automatically collected via cookies when you browse our website, such as your IP address, browser type, and connection details.

2. How We Use Your Personal Information

We use your information under UK GDPR legal bases to:

  • Fulfill Orders (Contractual Obligation): Confirm bank payments, prepare and dispatch goods, handle delivery logistics, and process legitimate returns.

  • Customer Support (Legitimate Interest): Answer inquiries regarding custom builds, cue specifications, or delivery updates.

  • Site Operation (Legitimate Interest): Ensure our website functions smoothly and securely via essential cookies.

  • Legal Compliance: Maintain tax, accounting, and sales records required under UK law.

3. Cookies

Our site uses standard cookies to enable basic browsing functions and to help us monitor site performance. You can adjust your browser settings to manage or block cookies, though disabling essential cookies may impact web functionality.

4. Disclosing Personal Information to Third Parties

We do not sell your personal data. We only share essential details with necessary third parties who assist in operating our business:

  • Website Hosting: Squarespace (our website host).

  • Delivery & Postal Services: Couriers or Royal Mail (to deliver your orders).

  • Legal & Regulatory Authorities: Only if required by law or to protect our rights and legal interests.

5. Data Retention & Security

We retain customer order records for as long as needed to satisfy UK tax and accounting laws. Standard security practices are maintained to protect your personal details against unauthorized access.

6. Your Rights Under UK GDPR

If you are a UK resident, you have statutory rights regarding your personal data:

  • The right to access the personal data we hold about you.

  • The right to request corrections to incomplete or inaccurate data.

  • The right to request deletion of your personal data (where no tax or legal retention requirement applies).

To exercise these rights, please reach out via the contact details below.

7. Contact Information

For questions regarding this policy or your personal data, please contact us:

  • Trading Name: Bilston Cues

  • Email: contact@bilstoncues.com

  • Business Address: 58 Stroud Avenue, Willenhall, West Midlands, WV12 4EB, United Kingdom

  • Phone Number: 07757110122