Delivery & Shipping Policy

Last updated: September 2026

At Bilston Cues, we take immense care in packaging and sending your items to ensure they arrive safely and in perfect condition. Please review our UK shipping costs, methods, and insurance policies below.

1. UK Postage & Packaging Rates

Shipping fees are calculated based on the items and total value of your order:

Product Category / Order Total Postage & Packaging Transit Insurance Total Delivery Fee
Gideon’s Call Cues FREE Included FREE
Standard Accessories (Extension, Chalk, Mini Butt, etc.) FREE Included FREE
Belgian Aramith Billiard Balls Variable Included £10.00
Orders Under £150 (Peradon Break Cues, Cases, etc.) £14.40 Included £14.40
Orders £150 – £277 £14.40 Variable Cover (from £2.70) £14.40 + Insurance Quote
Orders £278 – £500 (True Ultimate, Siam’s Finest Cues, etc.) £14.40 £5.00 Flat Fee £19.40
Orders Over £500 £14.40 10% of Order Value £14.40 + 10% Insurance

2. Shipping Carrier & Delivery Speed (UK)

  • Carrier: Paid UK orders are dispatched via Parcelforce Next Day Delivery.

  • Postage Rate: Standard £14.40 per box (Carrier rates are subject to change).

  • Tracking: Full tracking details are provided once your order is dispatched.

3. Transit Insurance Cover (Secursus)

To ensure high-value items are fully protected against loss or damage:

  • Orders Under £150: Covered under standard carrier insurance at no extra charge.

  • Belgian Aramith Billiard Balls (£195 – £280): Fixed £10.00 total covering delivery and transit insurance.

  • Orders £150 – £277: Insured via Secursus (quoted based on item value, starting at £2.70).

  • Orders £278 – £500: Insured via Secursus for a flat £5.00 fee on top of £14.40 postage (£19.40 total).

  • Orders Over £500: Insured via Secursus at 10% of total order value.

If a parcel arrives damaged or is lost, contact us at contact@bilstoncues.com so we can process the claim for you immediately.

4. Combined Orders (Multiple Items)

  • Free P&P Items: Orders consisting only of Standard Accessories or Gideon’s Call Cues ship FREE.

  • Single Box Discount: When ordering multiple paid items that fit safely into one parcel, you only pay one primary delivery fee.

  • Combined Insurance: If the total order value exceeds £150, insurance is applied to the combined total of the package.

5. International Orders (Outside UK)

For orders outside the UK, please contact us at contact@bilstoncues.com or (+44) 7757 110122 for a custom delivery and insurance quote tailored to your location.

6. Contact Us